PsyFig
Address: Kapucijnenvoer 124 | Email: vincent@psyfig.com
Data controller: Vincent Figee, trading under the name PsyFig. In this statement, I refer to myself as ‘I’ and ‘my’.
1. Introduction
I attach great importance to protecting your personal data. This privacy statement explains which personal data I process, why I process it, who I share data with, what rights you have and how I protect your data.
For information about cookies and similar technologies used on the website, please see the separate Cookie Policy.
2. What personal data do I process and for what purposes?
2.1 Data relating to coaching and psychosocial support
When entering into a coaching or support relationship, I process information such as your name, contact details, date of birth, reason for seeking support and description of your situation, relevant background information, session notes and information about your progress.
During intake or coaching, information may be processed about your mental wellbeing, difficulties, functioning or personal circumstances. Where this information includes health data or other special categories of personal data, I process it only where this is necessary for the support provided and on the basis of your explicit consent.
2.2 Contact, appointment and payment information
When you provide information through the contact form on my website, I process information such as your name, email address, telephone number and the content of your message. This information is used to contact you and respond to your enquiry.
When you schedule an appointment, I process the information required to arrange and confirm the appointment, such as your name, email address, selected session type, and the date and time of the appointment. When you book a paid session, information required for payment and invoicing is also processed.
2.3 Cookies and usage data
When you provide consent through the cookie settings, I use Google Analytics to collect information about how the website is used, such as pages visited and general usage statistics. Google Site Kit is used to manage Google Analytics within WordPress. I use this information to improve the website and the online visibility of PsyFig.
I do not use Google Analytics for advertising or remarketing purposes. More information about the cookies used, their retention periods and your cookie preferences can be found in the Cookie Policy.
2.4 Legal basis and purpose
I process personal data on the basis of one or more of the following legal grounds:
- performance of the coaching or support agreement;
- compliance with legal obligations;
- legitimate interests, provided that your interests or fundamental rights do not override those interests;
- your consent or explicit consent where required.
The purposes of processing include coaching and psychosocial support, planning and documenting the support process, communication, appointment scheduling, online sessions, invoicing and accounting, functional website management and analysis of website usage.
Where I rely on a legitimate interest, this may for example relate to the secure and proper functioning of the website and the operation of PsyFig, provided that your interests or fundamental rights do not override those interests.
3. Retention periods
I do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.
I retain contact details and messages submitted through the contact form for as long as necessary to respond to your enquiry or, where this develops into an ongoing coaching or support relationship, for as long as necessary for that support.
Data relating to coaching and psychosocial support is retained for as long as necessary for the support provided, administration, any necessary follow-up and compliance with legal obligations.
Invoicing and accounting information is retained in accordance with statutory tax retention periods.
Website usage data collected through Google Analytics is retained in accordance with the retention period configured within Google Analytics.
4. Sharing data with third parties
I do not sell your personal data to third parties.
To provide my services, I use external service providers. These parties receive or process personal data only insofar as this is necessary for the services they provide. These include:
• Calendly for scheduling appointments;
• Stripe for payments;
• Google Workspace, including Gmail, Google Calendar and Google Meet, for communication, scheduling and online sessions;
• Google Forms for intake forms;
• Google Analytics for website analytics;
• Hostinger for hosting, securing and technically managing the website.
I may also share information where:
- this is necessary in connection with your support, for example when making a referral, and you have given your consent;
- I am legally required to disclose information, for example in connection with legal proceedings.
Some service providers used by PsyFig, including Google, Calendly and Stripe, may process personal data outside the European Economic Area (EEA), including in the United States. Where personal data is processed outside the EEA, the applicable safeguards under the GDPR are used, where relevant including the EU-U.S. Data Privacy Framework or Standard Contractual Clauses adopted by the European Commission.
In all cases, I take reasonable measures to ensure that external parties handle personal data carefully and securely.
5. Cookies and similar technologies
My website uses cookies and similar technologies. For information about which cookies are used, their purposes and retention periods, and about giving, changing or withdrawing your consent, please see the Cookie Policy. You can change your preferences at any time via ‘Cookie settings’ at the bottom of the website.
6. Data security
I take technical and organisational measures to protect personal data against loss, damage or unauthorised access. These measures include access controls, encryption where appropriate, backups and regular software updates. Despite these measures, no form of security can be guaranteed to be 100% effective.
7. Your rights
You have the following rights in relation to your personal data:
- Right to information: you can ask which personal data I process and why.
- Right of access: you can request a copy of the personal data I hold about you.
- Right to rectification: you can ask for inaccurate or incomplete personal data to be corrected.
- Right to object and restriction of processing: where processing is based on my legitimate interests, you may object to that processing.
- Right to erasure (‘right to be forgotten’): where processing is based on consent and the data is no longer necessary, or where the processing is unlawful, you may request that your data be erased.
- Right to data portability: where processing is based on consent or a contract and is carried out by automated means, you may receive your data in a structured format.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.
- Right to lodge a complaint with the competent supervisory authority, the Belgian Data Protection Authority (DPA).
To exercise any of these rights, you can contact me at vincent@PsyFig.com. I may ask you to confirm your identity before responding to your request.
8. Changes to this policy
I reserve the right to amend this statement. The current version will always be available on my website.
Last updated: 31 August 2026
Version: 1.3
9. Contact details
For questions about this policy or the processing of your personal data, you can contact:
Vincent Figee
Kapucijnenvoer 124, Leuven
vincent@psyfig.com
Enterprise number: 1034.778.380